GCN Broadband Pvt Ltd

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GCN Careers


We are presently hiring for the following roles. If you are someone who likes solving challenges, envisions building great solutions, and dreams big, then go ahead and read further.


Network Engineer

Location – Full Time/Bangalore/Davanagere/Tirupati/Nellore/ Kadapa

Responsibilities:

  • Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
  • The design and implementation of new solutions and improving resilience of the current environment.
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
  • Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access
  • The support and administration of firewall environments in line with IT security policy.
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations.
  • Reporting network operational status by gathering and prioritising information and managing projects.
  • Upgrading data network equipment to the latest stable firmware releases.
  • Must know the configuration of routing and switching equipment, configuration of hosted IP voice services and the basic configuration of firewalls.
  • Remote support of on-site engineers and end users/customers during installation.
  • Remote troubleshooting and fault finding if issues occur upon initial installation.
  • Capacity management and audit of IP addressing and hosted devices within data centres.
  • Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.
  • Speaking with customers via email and phone for initial requirement capture.

Qualifications:

  • Diploma/Graduate/post graduate with minimum one year of experience in networking.
  • Experience of working in a high growth startup would be an advantage.

Interested candidates please send your resume to careers@gcnbroadband.com with the role title as subject line.


Marketing Executive

Location – Full Time/Bangalore/Davanagere/Tirupati/Nellore/ Kadapa

Responsibilities:

  • Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations.
  • Communicating with target audiences and managing customer relationships.
  • Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
  • Arranging the effective distribution of marketing materials.
  • Maintaining and updating customer databases.
  • Organising and attending events such as conferences, seminars, receptions and exhibitions.
  • Conducting market research, for example using customer questionnaires and focus group.s
  • Contributing to, and developing, marketing plans and strategies
  • Evaluating marketing campaigns.
  • Monitoring competitor activity.
  • Supporting the marketing manager and other colleagues.

Skills Required:

  • Excellent communication skill – both oral and written – in English, Kannada, Hindi, Telagu and Tamil.
  • Extremely good in providing great customer service.
  • Enthusiastic and disciplined individual.

Qualifications:

  • Diploma/Graduate/post graduate with minimum one year of experience in marketing.
  • Experience of working in a high growth startup would be an advantage.

Interested candidates please send your resume to careers@gcnbroadband.com with the role title as subject line.


Customer service Executive

Location – Full Time/Bangalore/Davanagere/Tirupati/Nellore/ Kadapa

Responsibilities:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required:

  • Excellent communication skill – both oral and written – in English, Kannada, Hindi, Telagu and Tamil.
  • Extremely good in providing great customer service.
  • Enthusiastic and disciplined individual.

Qualifications:

  • Diploma/Graduate/post graduate with minimum one year of experience in marketing.
  • Experience of working in a high growth startup would be an advantage.

Interested candidates please send your resume to careers@gcnbroadband.com with the role title as subject line.


Technician

Location – Full Time/Bangalore/Davanagere/Tirupati/Nellore/ Kadapa

Responsibilities:

  • Provide service and customer support during field visits or dispatches.
  • Tie workflow to schedule.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests.
  • Manage all on site installation,cabling, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Operate vehicle in a safely manner and use field automation systems.
  • Follow all company’s filed procedures and protocols.
  • Cooperate with technical team and share information across the organisation.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.

Qualifications:

  • ITI/Diploma/Graduate/post graduate with minimum one year of experience as a technician.
  • Experience of working in a high growth startup would be an advantage.

Interested candidates please send your resume to careers@gcnbroadband.com with the role title as subject line.